#Logitech unifying software for mac 10.14.6 driver#

Now I'm on build 20H2, updated Logitech driver - nothing changes It turns out that if you turn off bluetooth before swiching off your computer it keeps off you from sudden disconnecting for a couple of days.a week maybe (sounds weird.but.) If you want to connect it again you should restart comp or remove the device from Windows. The problem is MX Master 2S disconects after comp goes to sleep and doesn't reconnect after. I faced the similar issue right after Win has been updated to build 2004 on my Acer Aspire V Nitro. Request you to kindly participate and provide your valuable feedback. Once the ticket is closed, you will receive a survey with regards to the support provided.

If there is no reply, your ticket will be eventually closed and set to 'solved'. For your reference, the ticket number is 1947798. I will do my best to assist you further with this. If you need further clarification, please feel free to reply to the same email. Now after performing troubleshooting steps, it seems to be a hardware/ mechanical failure, I kindly request you to take the product along with the purchase invoice and visit the point of purchase with complete product only if the product is under warranty, they will help you further. If the product is purchased online from any third party online store, you have to contact them for warranty claims or returns. To file a warranty claim in your region, you have to visit the place of purchase.

#Logitech unifying software for mac 10.14.6 update#

I recommend you to update the firmware for MX Master 2S by using the below link to get this issue resolved As the issue still persists, we will have this sorted out. I really appreciate your effort in trying the troubleshooting steps. I understand your situation and this is not the experience that we want you to have with our products. I see that you are facing issues with MX Master 2S receiver which is not working as expected. We regret to inform you that the delay was due to the system migration. Our sincere apologies for the delayed response. and I am taking ownership of your ticket. Thank you for contacting Logitech Customer Care. The event contains the vendor-specific error code. Turn airplane mode on/off in Windows AND turn mouse off/onĪbout once a week Event log entry Log Name: SystemĪ hardware error occurred.Add the mouse again as a bluetooth device in Windows 10.Device is still connected according to Windows.Suddenly, mouse cursor no longer moves when moving the mouse.Connected via Bluetooth to Windows 10 laptop as device 2.It is unclear whether this is a mouse or a Windows 10 update issue. In recent weeks/months, I see occasional disconnection issues. I am using a Logitech MX Master 2S mouse since a while.